Frequently Asked
Questions

Can I come if I don’t have a ticket in advance?

Yes, you can come if you don’t have a ticket in advance and join our walk-up queue. 

Many Dreamachine sessions are sold out, but we often have people who can no longer attend. If ticket bookers do not show up for the start time of their session, their tickets will be released on a first-come-first-serve basis to people who have joined our walk-up queue. 

You can join the walk-up queue any time of day to try and get a ticket for the next available session by speaking to the box office at each venue. Morning slots tend to be quieter so the chance of getting a ticket is high.

The box office will allocate you a numbered walk-up ticket so you know your place in the line. You can choose to wait outside the venue or return 15 minutes before the next available session begins. If you do not get into the upcoming session, you can continue to wait for the following session. Sessions take place every 1 – 1.5 hours.

We cannot guarantee that you will be admitted but we encourage you to try your luck, especially for morning sessions.  

Please fill out the pre-booking form before coming.

Why can I only book one ticket at a time for the High Sensory experience?

Only one ticket can be booked per person for the High Sensory Dreamachine experience to ensure the tickets are fairly distributed and due to the requirement to complete a pre-booking form to ensure you select an experience that is suitable for you to attend. This form contains information about medical conditions or potential sensitivities that may be relevant to your participation and it must be completed by the individual ticket holder.

Why do I need to fill a pre-booking form in?

The pre-booking form form contains information about medical conditions or sensitivities that may be relevant to your participation in the High Sensory Dreamachine experience.

The High Sensory Dreamachine experience uses fast flashing bright lights, known as strobe lighting, and loud music. Significant periods of fast flashing bright lights and/or the combination of both fast flashing light and loud music may in rare cases cause adverse reactions, including seizures, if you have existing sensitivities that may be triggered by these effects.

Entry to the High Sensory Dreamachine experience is only permitted if you have completed the pre-booking form in advance of your visit. If you are in doubt about whether you should participate, consider booking for the Deep Listening experience.

If you have any technical issues completing the form, please contact: dreamachine@collectiveact.co.uk.

Please note that we cannot provide any medical advice. If you have any questions around your personal circumstances or medical history, please consult your GP.

What will happen if a show is altered or cancelled?

If we have to alter or cancel any scheduled sessions due to events beyond our control, where possible, we will attempt to notify you by phone or email depending on the contact information you have provided. We will give as much notice as possible.

As we cannot guarantee we will be able to make contact with you, we advise that you check the website you booked your ticket through before travelling to the venue. If your event is rescheduled, all tickets will automatically be transferred wherever possible.

Why can’t I attend the High Sensory experience?

The High Sensory Dreamachine experience uses fast flashing bright lights, known as strobe lighting, and loud music, and is not suitable for those who are pregnant or some people with epilepsy or other potential sensitivities to fast flashing lights and loud sounds.

Advice from expert consultants indicates that the effects used in the High Sensory experience could have the potential to trigger a seizure for some people with epilepsy, particularly photosensitive epilepsy.

Most people who develop photosensitive epilepsy are diagnosed by their late teens. For under 18s there is a higher risk of undiagnosed photosensitivity, which may lead to an adverse reaction. Due to the running schedule of the experience, and the fact we are running Deep Listening and High Sensory experiences concurrently, it is not possible for us to operate a flexible age limit and manage the necessary safeguarding of this across the experience. Therefore, to protect the wellbeing of our visitors and our staff, we can only admit adults aged 18 and over.

If you are over 18 and cannot attend the High Sensory Dreamachine experience due to possible sensitivities, please consider booking the Deep Listening experience, an immersive 360 degree surround sound audio experience with a gentle lightscape, that does not contain fast flashing lights.

If you are under 18, please see the Schools Programme and Discover sections of our website for more information on other ways you can get involved in our programme.

Why can’t under 18s visit the Deep Listening experience?

The Dreamachine experience has been designed for audiences aged 18 and over.

The High Sensory Dreamachine experience contains a significant amount of fast flashing bright light, known as strobe lighting, and loud music. Advice from expert consultants indicates that these effects used could have the potential to trigger a seizure in some people with epilepsy, particularly photosensitive epilepsy. Most people who develop photosensitive epilepsy are diagnosed by their late teens. For under 18s there is a higher risk of undiagnosed photosensitivity, which may lead to an adverse reaction.

Due to the running schedule of the experience, and the fact we are running Deep Listening and High Sensory experiences concurrently, it is not possible for us to operate a flexible age limit and manage the necessary safeguarding of this across the experience. Therefore, to protect the wellbeing of our visitors and our staff, we can only admit adults aged 18 and over.

How do I book an accessible experience?

Please view our Access page for information on our access provision and how to book. If you would like to discuss the access provision you require in more detail, please contact the Box Office in your chosen location. Contact information can be found here.

How do I contact the Box Office?

If you have queries regarding tickets or customer service please contact the box office.

Belfast – Visit Belfast:
ticketing@visitbelfast.com
028 9024 6609
Visit Belfast website

Edinburgh – EIF:
boxoffice@eif.co.uk
0131 473 2000
EIF website

If you have queries regarding the programme, accessibility or the experience, please contact dreamachine@collectiveact.co.uk.

How do I book a ticket?

Tickets are free and are available now in London (first release) and Cardiff (full release). To book, please visit the Immersive Experience page of the website. You can book tickets over the phone, online, or in person through the relevant Box Office. For Belfast and Edinburgh, tickets will be available to book from mid June. Sign up to our newsletter to be the first to find out when tickets are live.

How can I book multiple tickets?

For the High Sensory Dreamachine experience, only one ticket can be booked per person to ensure the tickets are fairly distributed and due to the requirement to complete a pre-booking form to ensure you select the experience that is suitable for you to attend. This form contains information about medical conditions or potential sensitivities that may be relevant to your participation and it must be completed by the individual ticket holder.

If you want to attend with friends or family, you will need to agree on the date and time to attend and book tickets closely together. If you have any problems with this, please call the Box Office for the relevant venue and they can support you.

For the Deep Listening experience, there is no requirement to complete a pre-booking form and you can book up to 4 free tickets per transaction.

Please note the experience is suitable for those aged 18 and older only. There is no provision for under 18s, and no waiting area available at the venues. If you cannot attend or are under 18, please see the Schools Programme and Discover sections of our website for more information on other ways you can get involved in our programme.

How much are tickets?

Tickets to Dreamachine are free. To attend, please book a timed ticket slot. Visit the Immersive Experience page to see where you can book tickets.

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