Frequently Asked
Questions

What if I’m late?

Please arrive at the venue at least ten minutes early to allow ample time to have your documents checked before entering the experience. Doors will open approximately 15 minutes before every scheduled session.

As this is a timed experience, late comers cannot be admitted. If you have not checked in by the start of the scheduled session time, your ticket will be released to the walk-up queue. If you still wish to attend Dreamachine, front of house staff will try and book you in for the next available session. This will be subject to availability, so a new booking can not be guaranteed.

Sometimes visitors will need to queue while waiting for the experience to begin. If queuing is not accessible for you, please speak to a member of staff on arrival and we can make alternative arrangements with you.

What should I wear?

Shoes cannot be worn within the experience, so you’ll be asked to remove and store your shoes in the lockers provided before you enter. Please wear or bring socks with you.

If you are not able to remove your shoes for Access reasons, disposable shoe covers will be provided. We recommend wearing comfortable clothing. You’ll be sitting still for much of the experience, so we advise bringing a jumper to ensure you’re warm enough.

What will I need to show on arrival for entry?

Please arrive at least 10 minutes before your session time. When you arrive at the venue, you will need to show your ticket to the front of house staff to enter. If you are attending the High Sensory Dreamachine experience, you will also need to show proof you have completed a pre-booking form alongside personal identification. If you are aged 18-25 you must be able to provide photographic ID as proof of age. If you are over 25 you will only need to show proof of your name.

Is photography and filming allowed?

Photography and filming is not permitted inside the Dreamachine experience.

How do I get there?

Dreamachine Belfast

Carlisle Memorial Church
31 Carlisle Circus
Belfast
BT14 6AT

 

Carlisle Memorial Church is a 10 minute walk from the Belfast City centre.

Dreamachine Edinburgh

Murrayfield Ice Rink
Riversdale Crescent
Edinburgh
EH12 5XN

Can children and young people attend?

Under 18s are not permitted to enter the Dreamachine immersive experience and there is no alternative provision on site or any waiting area at the venues.

If you cannot attend or are under 18, please see the Schools Programme and Discover sections of our website for more information on other ways you can get involved in our programme.

Will you have a cloakroom/lockers?

At each venue there will be lockers provided for you to store your shoes and belongings before you enter the experience. Please note, we cannot provide space for large items, such as suitcases, that won’t fit in a locker, so we advise that you bring minimal personal belongings with you.

Lockers are 445mm(H) x 300mm(W) x 318mm(D).

Can I re-enter if I leave the experience?

If you leave the live experience at any time, it won’t be possible to re-enter. Toilet facilities and water will be available inside the venue and front of house staff will be able to assist you if you have any problems.

Can I take food and drink into the experience?

Food and drink is not permitted in the live Dreamachine experience, but water is available in the Reflection Space after the timed part of the experience.

Can I use my phone?

Due to the nature of the experience, we ask that you leave your mobile phone in the lockers provided. If you need to keep your phone on you for emergency reasons, the front of house staff will provide you with a signal blocking phone bag so that you can keep it with you. However, please note that you won’t be able to use it while in the Dreamachine experience. If you need to use your phone at any time, the front of house staff will be able to show you where you can do so. If you need to use your phone for Access reasons, just let one of our front of house staff know.

How do I visit Dreamachine?

You can visit the experience at venues in London, Cardiff, Belfast and Edinburgh, see our Immersive Experience page for more information. Sign up to our newsletter to make sure you’re kept up to date with ticket launch dates. If you cannot attend or are under 18, please see the Schools Programme and Discover sections of our website for more information on other ways you can get involved in our programme.

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