This means that we are committed to making the live and online Dreamachine experience as accessible as possible.
Dreamachine has been developed with extensive focus group research to ensure it is as inclusive and accessible as possible, including for wheelchair users, those who use mobility aids, blind and partially sighted people, and deaf and hard of hearing people.
The Deep Listening Dreamachine experience is an immersive 360 degree surround sound audio experience, with a gentle lightscape that does not contain fast flashing lights. It has been designed to make the experience as accessible as possible to those who may have sensitivities to strobe lighting or high sensory environments. If you are sensitive to loud music, ear defenders can be provided.
The Deep Listening experience is considered suitable for those with an autism spectrum condition, epilepsy, a learning disability, or a sensitivity to strobe lighting.
All Dreamachine experiences are available as a relaxed experience. This means a relaxed attitude to noise and movement, where you can freely enter and exit the live experience when needed. This is suitable for anyone who would benefit from a more informal setting including those with dementia, a movement disorder, anxiety, Tourette’s, bowel and bladder conditions, an autism spectrum condition, or a learning disability.
There is also a dedicated quiet area in the Reflection Space for participants who may need time away from the experience.
Relaxed experiences are available for both the High Sensory and Deep Listening experiences. You can book a relaxed experience online or over the phone with the Box Office in your chosen location. If you would like to attend a relaxed experience with a group, please contact our Box Office in your chosen location for additional dates and information on how to book.
Ear defenders and ear plugs are available for those with sensitivities to loud and/or intense sound. Please speak to a member of staff on arrival and we can make these adjustments for you.
A range of accessibility software and assistive equipment is available for all digital equipment in our spaces which allow for sensory stimulation to be reduced. Please speak to a member of staff on arrival and we can make these adjustments for you.
A storyboard is available for each venue, this includes any sensory challenges (sound/light/smell/touch/etc and the presence of sudden noises/ lights) visitors may face on their way to or at the venue. Storyboards are available on our venue pages, coming soon.
We offer a British Sign Language (BSL)-interpreted video to accompany all Dreamachine experiences.
We have a limited number of designated British Sign Language (BSL) interpreted experiences. These are listed on our ticketing page and can be booked online or over the phone with the Box Office in your chosen location.
We also offer British Sign Language (BSL) guides. To book a BSL guide, please contact our Box Office in your chosen location at least two weeks ahead of your visit.
After either Dreamachine experience, you are invited to spend time in our interactive Reflection Space at the venue, with opportunities to participate in creative or contemplative activities by yourself and with others. If you want space away from others or the experience during your visit, we have a number of options where you can sit back and relax. These spaces offer low sound and lighting, comfortable seating and cushions. A member of staff will be able to point you in the right direction on the day.
All Dreamachine venues are wheelchair-accessible. There are wheelchair spaces available for every Dreamachine experience. You can book a wheelchair ticket online or over the phone with the Box Office in your chosen location.
If you would prefer to not sit in your wheelchair for the experience, please book a wheelchair transfer ticket directly with the Box Office in your chosen location.
You can also borrow a wheelchair from us during your visit. A member of staff will be able to provide this on the day or please contact the Box Office in your chosen location to reserve a wheelchair in advance of your visit.
Sometimes visitors will need to queue while waiting for the experience to begin. If queuing is not accessible for you, please speak to a member of staff on arrival and we can make alternative arrangements with you.
The seats inside the Dreamachine are low and in a reclined position, and have been designed to be cushioned and comfortable. However, if you find accessing low seating or a reclined position challenging, we can provide an upright seating position with armrests. This can be booked with your ticket.
We welcome guide and assistance dogs to the Dreamachine to ensure access for visitors who would not otherwise be able to attend and participate in the experience. Owners are expected to take responsibility for their assistance dog throughout their visit and show accreditation upon arrival. Please note that part of the experience has flashing lights and loud music, and is not appropriate for dogs to enter that element of the session. We suggest you bring a companion to look after your guide or assistance dog, and we can provide a waiting area for this. No other animals are permitted in our building.
If you require the assistance of a friend or helper in order to attend the experience, you will need to book two tickets for the same session. You can either book individual tickets for the same session online or call the box office in your chosen location to be booked as a pair. See below for contact information.
We have accessible toilets at every venue, you can find more information about our venues and their specific access facilities here.
If you would like to discuss the access provision you require in more detail, please contact the Box Office in your chosen location:
020 8035 8835
St David’s Hall
Our teams are aware of the diversity of access requirements and are here to support you.
If you need assistance in accessing any of our online content or if you feel you might need assistance when visiting the Dreamachine please contact us at firstname.lastname@example.org